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Frequently Asked Questions

 

How can we help you? Have any questions? If you can't find what you're looking for, contact our friendly Reservations team, who are happy to help with your road trip. 

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Can I change my existing booking?


If you are due to travel to/from a state/country which has imposed a short-term travel ban and/or where you cannot travel to your original Apollo destination we offer the following options:

  1. If you are forced to cancel your holiday due to government enforced COVID-19 border closures or restrictions, we will waive all cancellation fees and offer a credit for any monies paid (excluding credit card administration fees) for a future booking.
  2. You may rebook to a future date up to 31 March 2023.  The value of your current booking will be credited for use on the new trip, subject to availability.
    If you do not yet know your new travel date at this time, we will hold this credit against your current booking, for when you are able to advise new dates in the coming weeks.
  3. You may rebook in a different Apollo destination subject to restrictions (Australia, New Zealand, Canada, Europe, UK & Ireland) for travel up until 31 March 2023.  The value of your current booking will be carried to a new booking (subject to availability and currency conversions).
  4. Change of location - If you are already on the road and want to change the drop-off location, we will waive the change of location fee. However, there is no refund for unused days due to early return.

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