Great Barrier Reef, QLD Australia

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4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

For more than 6000km the vehicle itself worked just perfect, no problems at all. Unfortunately the heating in the cabin did not work.

3.5 / 5 rating  3.5 / 5 rating
Vehicle comments:

Camper engine battery flat when picked it up and would not start! Had to hang about waiting to leave. Performed well otherwise!

4 / 5 rating  4 / 5 rating
Guest Experience:

Process to arrange vehicle, pick up and drop off was easy. Interaction with staff was great.

Vehicle comments:

No issues with the vehicle. Would have been good to know how long fridge would operate off battery when stopped (i.e. no driving) . Found out it was less than 36 hours. First time I hired a camper so an FAQ on what you would need to provide would have been helpful e.g. dish washing liquid, tea towel.

4 / 5 rating  4 / 5 rating
Vehicle comments:

The mirrors are insufficient. The fridge did not work unless engine running or 240 V.

4 / 5 rating  4 / 5 rating
Guest Experience:

The Lady at check in at Alice Springs was very helpful and gave us some good advice.

Vehicle comments:

The vehicle was very easy to drive and handled perfectly.

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

great experience

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Nice people, fast service

5 / 5 rating  5 / 5 rating
Guest Experience:

Abholen und zurückbringen klappte super

Vehicle comments:

Kompressor Kühlschrank nur zu empfehlen, top Mercedes!!!

4 / 5 rating  4 / 5 rating
Vehicle comments:

Great drive...had everything we needed

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

The van was comfortable but we felt that the furnishings were quite tatty and could be improved. BBQ tools would be useful to have in the van for use on campsite bbq's.

4 / 5 rating  4 / 5 rating
Vehicle comments:

Vehicle was fab.

4 / 5 rating  4 / 5 rating
Guest Experience:

Great customer service, great pre booking brief that answered all my questions (I am really fussy).

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

Side curtains need to be wider as they did not fully cover the windows. Front, rear and side door curtains were good.

5 / 5 rating  5 / 5 rating
Vehicle comments:

Perfect for a long holiday.

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

Goes like the wind! But alas, the heater didn't work. Had to buy a little fan heater for the evenings.

5 / 5 rating  5 / 5 rating
Guest Experience:

It was very good but a bit dear.

Vehicle comments:

It was a real pleasure to drive.

4 / 5 rating  4 / 5 rating
Vehicle comments:

Water Hose adaptors please! Sat Nav as standard!

4 / 5 rating  4 / 5 rating
Guest Experience:

Waiting time in brisbane was long Cairns was better When we phoned because of a problem with electricity, we where helped quick

3 / 5 rating  3 / 5 rating
Guest Experience:

Very nice people, great help on the road

5 / 5 rating  5 / 5 rating
Vehicle comments:

Both gas bottles leaked even when screwed up tight

4 / 5 rating  4 / 5 rating
Guest Experience:

Great vehicle, pop top van best way.

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Very straight forward process. The value pack with the reduced liability gives you peace of mind.

4 / 5 rating  4 / 5 rating
Guest Experience:

People were very nice and efficient, but the check-in took more than 2 hours and half, it's quite long

Vehicle comments:

The mercedes was great, but we had to stop and fix the chemical that was leaking The autonomy with the electricity was very very poor, I think the battery needs to be changed ( and we were only two in a vehicle made for up to 6 persons!)

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Great car!

Vehicle comments:

Dirty curtains, but everything else was amazing!

4 / 5 rating  4 / 5 rating
Vehicle comments:

5 stars. a good car - the table inside didn`t stay up ,luckily we could use the table for outside.

5 / 5 rating  5 / 5 rating
Vehicle comments:

Our vehicle was great on fuel and comfortable. Would do it again (great)

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

People at pick up and return location were friendly and professional, communication was smooth.

Vehicle comments:

Toyota is a really great car. The roof top tent was a little worn out but functioned OK. In retrospect a roof top tent is not really convenient since you need to break up if you want to do a day excursion. Two more roof top storage boxes and individual 2 person iglo tents would be more handy. These are just suggestions, we really had a great time.

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

Please add a first ade kit and a bucket for the sink.

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

the cupboards next to the sink were very hard to access, and pack properly, esp at the back, leaving a lot of room for rattling cans along the way. Otherwise it was a good comfortable and well thought out vehicle.

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Problems getting van on the day we should have which was a pain but staff were very helpful and accommodating in the circumstances.

Vehicle comments:

Excellent. We had a six birth for four people which proved a good move. Very happy with van.

5 / 5 rating  5 / 5 rating
Guest Experience:

Excellent all-round service and good solid camper van.

Vehicle comments:

Very good

5 / 5 rating  5 / 5 rating
Guest Experience:

It was the nice trip.

4 / 5 rating  4 / 5 rating
Guest Experience:

It was a great experience but the toilet and the tank were dirty. Cleaning is behaviour and no rocket science so was not so good.

5 / 5 rating  5 / 5 rating
Guest Experience:

All staffs were very kindly and friendly , I cloud feel relaxed.

Vehicle comments:

The vehicle and kitchen appliceans were very clean .

4 / 5 rating  4 / 5 rating
Guest Experience:

You have perfect staff in your destinations Brisbane and Sydney.

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Overall very good. Would use Apollo again (have already used them before this trip).

Vehicle comments:

Well equipped and easy to drive. Ran very smoothly.

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Nice service, good explanations about vehicles and all we need to be aware of...

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

five - except the tool kit: we had a flat on sandy soil and the tools provided had problems. The grub screws on the sections of the jack handle were worn and would nor hold it together. I had to do that with sticky tape (which luckily we had with us) The manual asked of the jack to be placed under the rear axle at right angles to the axle which meant having to crawl under the car and also to turn the (boogied up) jack handle with parts of me under the car - hazardous... on my first attempt the jack tipped over because of the sandy soil - luckily the wheel was still on at that point - it worked the second time with the help of a large flat rock which happened to be lying about... it all worked out, but more by luck than good design... apart from that the car (Toyota HiLux) was excellent and did not miss a beat in 5000+km - and we averaged 11.2L/100 (very happy with that) and overall....

5 / 5 rating  5 / 5 rating
Guest Experience:

So easy, affordable and both staff members (Darwin pick up/Alice drop off) were so friendly and helpful. Very positive experience!

Vehicle comments:

Our camper (nicknamed Timmy the Toyota) was spotlessly clean when we picked it up!

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

uncomplicated, good service

Vehicle comments:

undestroyable car, just as we knew it from Africa, mattresses a bit thin though, esp. in rooftop

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

Having a dishwashing cloth and liquid would be good

5 / 5 rating  5 / 5 rating
Guest Experience:

Outstanding customer service

Vehicle comments:

Loved it. Comfy seats and very good on diesel

4 / 5 rating  4 / 5 rating
Guest Experience:

Your staff in Broome looked after us very well and dealt with our concerns.

Vehicle comments:

That is one tough little vehicle and even with 100,000 ks on the clock it did not miss a beat. However the internal fittings are well out of date for current clients and would benefit from a complete redesign with customer input.

4 / 5 rating  4 / 5 rating
Vehicle comments:

Getting a 4 WD with only 4 mm and 6mm tyre profile is not really nice. The request to change the tyres was rejected. No wonder, two of them got flat on Tanami and Gibb River Road. Positive: the typre replacement was paid without any problem. In addition, we had the clutch had to be repaired after 1500 km of driving on surfaced road. Positive: we got a compensation for it (at least the compensation is annouced, we did not receive it so far). So 4* for the service; 3 * for the vehicle condition: 5 star for the well designed vehicle ... makes 4 * in average

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Loved it

Vehicle comments:

Easy to drive, beds a bit hard but that's what you expect.

4 / 5 rating  4 / 5 rating
Guest Experience:

The email with the links to the videos should be sent at the time of pickup not hours later.

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

I do think the seating could be of a higher quality given it is also for bedding.

5 / 5 rating  5 / 5 rating
Guest Experience:

Accueil très agréable au ckeckin et au check out également. Tout a été conforme à ce qui était prévu.

Vehicle comments:

Véhicule récent et en bonne état. Un peu froid pour y dormir si les températures extérieures sont inférieures à 10° en revanche.

5 / 5 rating  5 / 5 rating
Guest Experience:

Nothing to say. All was at expected. Very nice people at the office of Darwin.

5 / 5 rating  5 / 5 rating
Guest Experience:

Great service on pick-up and return of camper

Vehicle comments:

Camper was awesome and had everything we needed

4 / 5 rating  4 / 5 rating
Guest Experience:

Generally very good. Staff were friendly and helpful, especially on return. Our deposit was refunded promptly too.

Vehicle comments:

No problems at all with the van. However, the picnic table we hired was too low – more like a coffee table and impossible to eat at.

3.5 / 5 rating  3.5 / 5 rating
Vehicle comments:

We had an almost brandnew campervan, very comfortable.

5 / 5 rating  5 / 5 rating
Vehicle comments:

We did miss some things in the citchen. F.i. a knife to cut unions or so and a shelf. (so we bought them ourselves and let them in the van for the next clients... It would be a great idea to give people who hire a van a starterskit to do the dishes...

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Overall good experience.

5 / 5 rating  5 / 5 rating
Guest Experience:

Excellent service from staff especially Wini. Campervan was perfect.

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Good and fast communication.

5 / 5 rating  5 / 5 rating
Guest Experience:

Unreal experience - very much enjoyed it.

Vehicle comments:

Awesome car - handles the outback very well!

4 / 5 rating  4 / 5 rating
Guest Experience:

Service very good.

Vehicle comments:

Hilux vehicle excellent. Camping body layout could be improved by a slightly smaller size bed allowing access to the sink and power points when bed made up for sleeping. Wider side mirrors would be most helpful for safety.

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

The vehicle was very new so it performed very well for the many kilometres I did.

5 / 5 rating  5 / 5 rating
Guest Experience:

Great customer service

4 / 5 rating  4 / 5 rating
Guest Experience:

Very friendly, very helpful. Good job!

Vehicle comments:

Don't provide glass and stone cutlery with a car that's meant to go offroad :-)

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

check in was extremely good and quick drop off was as easy

Vehicle comments:

had everything in it some fly screens on some windows and a mirror would be good

3.5 / 5 rating  3.5 / 5 rating
Vehicle comments:

The vehicle was fine for out purposes.

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Good support to find solutions for problems

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Excellent service. More detail could have been provided prior to arrival regarding what/what not to bring

Vehicle comments:

Superb driving vehicle, hilux 3 litre turbo. Camper van component well equiped although more robust awning would be useful.

4 / 5 rating  4 / 5 rating
Guest Experience:

People in Darwin were pleasant to deal with, though understaffed on pickup

Vehicle comments:

Good vehicle, though some design problems with the with the bed and filling water under the sink, could do with solar panels. Bed unconfortable, needs thicker mattress. Needs purpose built container for crockery, glasses etc to prevent breakage. Towels not clean. If you need help I can assist with improvements.

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Good professional team

5 / 5 rating  5 / 5 rating
Guest Experience:

Car was ready, clean, paperwork was quickly done! Easy drop of in Broome. I strongly recommend apollo for renting a 4x4 vehicle!

Vehicle comments:

Very good reliable car! Equipment was good.

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

A bit less power/acceleration sometimes.

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Good service, clear explanation

5 / 5 rating  5 / 5 rating
Guest Experience:

équipe très sympathique, très professionnelle et le 4x4 très confortable.

Vehicle comments:

Un 4x4 qui tient la route, souple, bien équipé.

4 / 5 rating  4 / 5 rating
Guest Experience:

I'd give 4 and a half stars but there aren't half stars!

Vehicle comments:

Again, I'd give 4 and a half stars but there aren't half stars. The main reason it's not 5 is just that the 2 insect screens for the windows at the bottom/back didn't seal completely and keep the insects out, so we could only keep the top windows open at night.

4 / 5 rating  4 / 5 rating
Vehicle comments:

Perfect machine! :) Good quality of the furnitures and electric devices. Bed (in the back) not comfortable.

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

Car was perfect Condition of rooftop tent was average.

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Very fast and helpful contact when booking

Vehicle comments:

Nice, compact van. All worked, efficient interior. Apart from height no difference in taking up space than usual van, so good for parking...Compartment for dishes ill fitted so comparably a lot of noise for 4 plates and bowls. Either better storage or other material for dishes would be good.

5 / 5 rating  5 / 5 rating
Guest Experience:

An amazing way to see Queensland. Very helpful staff at both cairns and Brisbane .

Vehicle comments:

Excellent vehicle for two of us on the move . An awning would of improved the experience as would have a bbq

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Stuff is nice and the Van's performance is great

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Staff were great. Booking process and hand over (before & after) were easy and throrough

4 / 5 rating  4 / 5 rating
Guest Experience:

Loved the experience but it would have been good to have a slower, more thorough run down of the vehicle initially.

Vehicle comments:

Easy to drive and much more comfortable than expected.

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

A little lacking on information about the vehicle, a comprehensive info sheet on board for reference would have helped.

Vehicle comments:

Drove well, fuel consumption was as expected. Reverse camera was very useful. Cabin noise was quite noticeable especially 100km/hr plus. Only one USB port on radio, 12v cigarette point didn't work.

5 / 5 rating  5 / 5 rating
Guest Experience:

Absolutely brilliant

Vehicle comments:

Very comfortable and well maintained trouble free fantastic

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Fabulous customer service at Alice Springs on vehicle pick up.

5 / 5 rating  5 / 5 rating
Guest Experience:

Pick up and drop off was easy and the additional help and tips from the staff member in Darwin was really helpful.

Vehicle comments:

Great to drive and fun to sleep in. We had everything we needed and the child seats we hired were just what we needed.

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

The personel consultation was excellent. The entrance outwards in Cairns was not inviting.

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

A great way to travel.

4 / 5 rating  4 / 5 rating
Guest Experience:

This is a great way to see the country, Very convenient.

Vehicle comments:

The Hi Lux Campervan is a great vehicle. A little more storage room however would be helpful

5 / 5 rating  5 / 5 rating
Guest Experience:

This is the second time we've hired a vehicle from Apollo - and now planning a third!!! Have been very happy with the quality service we've received!

Vehicle comments:

Winnebago Whitehaven was a fantastic vehicle! Plenty of room for the 4 of us - especially with the slider. Being self sufficient both on a timeline and with children allowed us the freedom to really enjoy our trip without worrying about planning our stops too far ahead.

4 / 5 rating  4 / 5 rating
Guest Experience:

good friendly staff

Vehicle comments:

good to drive 1would have been better if the rear ac remote worked 2smell from black water or toilet when traveling 3 no base for the electric kettle

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Very good service, very friendly and helpful.

Vehicle comments:

Modern, well equipped camper van. Very comfortable and easy to drive. It was also very economical which was a bonus

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Bit of a high pressure sell at pickup for extra insurance etc.

Vehicle comments:

at 90km/p/h you get very efficient fuel economy of between 11.1 and 14.8L per 100km. Great to have a microwave cooking bowl included. Lots of cupboard space and new cookware supplied.Only issue we had was trying to keep 3 pieces of backing seating in place to make the rear bed mattress, only 2 would fit and during the night would slide on the table and leave you sleeping on the tabletop, perhaps we were doing it wrong, but we weren't shown at pickup to know.

4 / 5 rating  4 / 5 rating
Vehicle comments:

good

4 / 5 rating  4 / 5 rating
Guest Experience:

Very good

Vehicle comments:

OK

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

A little cramped

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

Should have screens on windows. Layout should inxlude usable table

4 / 5 rating  4 / 5 rating
Vehicle comments:

Brand new troupy

5 / 5 rating  5 / 5 rating
Guest Experience:

We loved the van and the service

5 / 5 rating  5 / 5 rating
Guest Experience:

Loved it!

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Well organised for our needs with little notice for our desired booking, thank you.

Vehicle comments:

Shower / toilet not very practical, insufficient room. Needs a CD player as little or no radio reception was achieved. TV didn't auto tune in different locations.

3 / 5 rating  3 / 5 rating
Guest Experience:

Great, very helpful with both checking the van in and out.

5 / 5 rating  5 / 5 rating
Guest Experience:

Fantastic vehicle.

Average Rating 4.29 / 5 rating 4.29 out of 5 based on 62,982 reviews
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