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For more than 6000km the vehicle itself worked just perfect, no problems at all.
Unfortunately the heating in the cabin did not work.
Camper engine battery flat when picked it up and would not start! Had to hang about waiting to leave. Performed well otherwise!
Process to arrange vehicle, pick up and drop off was easy. Interaction with staff was great.
No issues with the vehicle. Would have been good to know how long fridge would operate off battery when stopped (i.e. no driving) . Found out it was less than 36 hours. First time I hired a camper so an FAQ on what you would need to provide would have been helpful e.g. dish washing liquid, tea towel.
The mirrors are insufficient.
The fridge did not work unless engine running or 240 V.
The Lady at check in at Alice Springs was very helpful and gave us some good advice.
The vehicle was very easy to drive and handled perfectly.
Nice people, fast service
Abholen und zurückbringen klappte super
Kompressor Kühlschrank nur zu empfehlen, top Mercedes!!!
Great drive...had everything we needed
The van was comfortable but we felt that the furnishings were quite tatty and could be improved. BBQ tools would be useful to have in the van for use on campsite bbq's.
Vehicle was fab.
Great customer service, great pre booking brief that answered all my questions (I am really fussy).
Side curtains need to be wider as they did not fully cover the windows. Front, rear and side door curtains were good.
Perfect for a long holiday.
Goes like the wind! But alas, the heater didn't work. Had to buy a little fan heater for the evenings.
It was very good but a bit dear.
It was a real pleasure to drive.
Water Hose adaptors please!
Sat Nav as standard!
Waiting time in brisbane was long
Cairns was better
When we phoned because of a problem with electricity, we where helped quick
Very nice people, great help on the road
Both gas bottles leaked even when screwed up tight
Great vehicle, pop top van best way.
Very straight forward process. The value pack with the reduced liability gives you peace of mind.
People were very nice and efficient, but the check-in took more than 2 hours and half, it's quite long
The mercedes was great, but we had to stop and fix the chemical that was leaking
The autonomy with the electricity was very very poor, I think the battery needs to be changed ( and we were only two in a vehicle made for up to 6 persons!)
Dirty curtains, but everything else was amazing!
5 stars. a good car - the table inside didn`t stay up ,luckily we could use the table for outside.
Our vehicle was great on fuel and comfortable. Would do it again (great)
People at pick up and return location were friendly and professional, communication was smooth.
Toyota is a really great car.
The roof top tent was a little worn out but functioned OK.
In retrospect a roof top tent is not really convenient since you need to break up if you want to do a day excursion. Two more roof top storage boxes and individual 2 person iglo tents would be more handy. These are just suggestions, we really had a great time.
Please add a first ade kit and a bucket for the sink.
the cupboards next to the sink were very hard to access, and pack properly, esp at the back, leaving a lot of room for rattling cans along the way. Otherwise it was a good comfortable and well thought out vehicle.
Problems getting van on the day we should have which was a pain but staff were very helpful and accommodating in the circumstances.
Excellent. We had a six birth for four people which proved a good move. Very happy with van.
Excellent all-round service and good solid camper van.
It was the nice trip.
It was a great experience but the toilet and the tank were dirty. Cleaning is behaviour and no rocket science so was not so good.
All staffs were very kindly and friendly , I cloud feel relaxed.
The vehicle and kitchen appliceans were very clean .
You have perfect staff in your destinations Brisbane and Sydney.
Overall very good. Would use Apollo again (have already used them before this trip).
Well equipped and easy to drive. Ran very smoothly.
Nice service, good explanations about vehicles and all we need to be aware of...
five - except the tool kit:
we had a flat on sandy soil and the tools provided had problems. The grub screws on the sections of the jack handle were worn and would nor hold it together. I had to do that with sticky tape (which luckily we had with us)
The manual asked of the jack to be placed under the rear axle at right angles to the axle which meant having to crawl under the car and also to turn the (boogied up) jack handle with parts of me under the car - hazardous... on my first attempt the jack tipped over because of the sandy soil - luckily the wheel was still on at that point - it worked the second time with the help of a large flat rock which happened to be lying about... it all worked out, but more by luck than good design... apart from that the car (Toyota HiLux) was excellent and did not miss a beat in 5000+km - and we averaged 11.2L/100 (very happy with that) and overall....
So easy, affordable and both staff members (Darwin pick up/Alice drop off) were so friendly and helpful. Very positive experience!
Our camper (nicknamed Timmy the Toyota) was spotlessly clean when we picked it up!
uncomplicated, good service
undestroyable car, just as we knew it from Africa, mattresses a bit thin though, esp. in rooftop
Having a dishwashing cloth and liquid would be good
Outstanding customer service
Loved it. Comfy seats and very good on diesel
Your staff in Broome looked after us very well and dealt with our concerns.
That is one tough little vehicle and even with 100,000 ks on the clock it did not miss a beat. However the internal fittings are well out of date for current clients and would benefit from a complete redesign with customer input.
Getting a 4 WD with only 4 mm and 6mm tyre profile is not really nice. The request to change the tyres was rejected. No wonder, two of them got flat on Tanami and Gibb River Road. Positive: the typre replacement was paid without any problem.
In addition, we had the clutch had to be repaired after 1500 km of driving on surfaced road. Positive: we got a compensation for it (at least the compensation is annouced, we did not receive it so far).
So 4* for the service; 3 * for the vehicle condition: 5 star for the well designed vehicle ... makes 4 * in average
Easy to drive, beds a bit hard but that's what you expect.
The email with the links to the videos should be sent at the time of pickup not hours later.
I do think the seating could be of a higher quality given it is also for bedding.
Accueil très agréable au ckeckin et au check out également. Tout a été conforme à ce qui était prévu.
Véhicule récent et en bonne état. Un peu froid pour y dormir si les températures extérieures sont inférieures à 10° en revanche.
Nothing to say. All was at expected. Very nice people at the office of Darwin.
Great service on pick-up and return of camper
Camper was awesome and had everything we needed
Generally very good. Staff were friendly and helpful, especially on return. Our deposit was refunded promptly too.
No problems at all with the van. However, the picnic table we hired was too low – more like a coffee table and impossible to eat at.
We had an almost brandnew campervan, very comfortable.
We did miss some things in the citchen. F.i. a knife to cut unions or so and a shelf. (so we bought them ourselves and let them in the van for the next clients... It would be a great idea to give people who hire a van a starterskit to do the dishes...
Overall good experience.
Excellent service from staff especially Wini. Campervan was perfect.
Good and fast communication.
Unreal experience - very much enjoyed it.
Awesome car - handles the outback very well!
Service very good.
Hilux vehicle excellent. Camping body layout could be improved by a slightly smaller size bed allowing access to the sink and power points when bed made up for sleeping. Wider side mirrors would be most helpful for safety.
The vehicle was very new so it performed very well for the many kilometres I did.
Great customer service
Very friendly, very helpful. Good job!
Don't provide glass and stone cutlery with a car that's meant to go offroad :-)
check in was extremely good and quick drop off was as easy
had everything in it some fly screens on some windows and a mirror would be good
The vehicle was fine for out purposes.
Good support to find solutions for problems
Excellent service. More detail could have been provided prior to arrival regarding what/what not to bring
Superb driving vehicle, hilux 3 litre turbo. Camper van component well equiped although more robust awning would be useful.
People in Darwin were pleasant to deal with, though understaffed on pickup
Good vehicle, though some design problems with the with the bed and filling water under the sink, could do with solar panels. Bed unconfortable, needs thicker mattress. Needs purpose built container for crockery, glasses etc to prevent breakage. Towels not clean. If you need help I can assist with improvements.
Good professional team
Car was ready, clean, paperwork was quickly done! Easy drop of in Broome. I strongly recommend apollo for renting a 4x4 vehicle!
Very good reliable car! Equipment was good.
A bit less power/acceleration sometimes.
Good service, clear explanation
équipe très sympathique, très professionnelle et le 4x4 très confortable.
Un 4x4 qui tient la route, souple, bien équipé.
I'd give 4 and a half stars but there aren't half stars!
Again, I'd give 4 and a half stars but there aren't half stars. The main reason it's not 5 is just that the 2 insect screens for the windows at the bottom/back didn't seal completely and keep the insects out, so we could only keep the top windows open at night.
Perfect machine! :) Good quality of the furnitures and electric devices. Bed (in the back) not comfortable.
Car was perfect
Condition of rooftop tent was average.
Very fast and helpful contact when booking
Nice, compact van. All worked, efficient interior. Apart from height no difference in taking up space than usual van, so good for parking...Compartment for dishes ill fitted so comparably a lot of noise for 4 plates and bowls. Either better storage or other material for dishes would be good.
An amazing way to see Queensland. Very helpful staff at both cairns and Brisbane .
Excellent vehicle for two of us on the move .
An awning would of improved the experience as would have a bbq
Stuff is nice and the Van's performance is great
Staff were great. Booking process and hand over (before & after) were easy and throrough
Loved the experience but it would have been good to have a slower, more thorough run down of the vehicle initially.
Easy to drive and much more comfortable than expected.
A little lacking on information about the vehicle, a comprehensive info sheet on board for reference would have helped.
Drove well, fuel consumption was as expected. Reverse camera was very useful. Cabin noise was quite noticeable especially 100km/hr plus. Only one USB port on radio, 12v cigarette point didn't work.
Very comfortable and well maintained trouble free fantastic
Fabulous customer service at Alice Springs on vehicle pick up.
Pick up and drop off was easy and the additional help and tips from the staff member in Darwin was really helpful.
Great to drive and fun to sleep in. We had everything we needed and the child seats we hired were just what we needed.
The personel consultation was excellent.
The entrance outwards in Cairns was not inviting.
A great way to travel.
This is a great way to see the country, Very convenient.
The Hi Lux Campervan is a great vehicle. A little more storage room however would be helpful
This is the second time we've hired a vehicle from Apollo - and now planning a third!!! Have been very happy with the quality service we've received!
Winnebago Whitehaven was a fantastic vehicle! Plenty of room for the 4 of us - especially with the slider. Being self sufficient both on a timeline and with children allowed us the freedom to really enjoy our trip without worrying about planning our stops too far ahead.
good friendly staff
good to drive
1would have been better if the rear ac remote worked
2smell from black water or toilet when traveling
3 no base for the electric kettle
Very good service, very friendly and helpful.
Modern, well equipped camper van. Very comfortable and easy to drive. It was also very economical which was a bonus
Bit of a high pressure sell at pickup for extra insurance etc.
at 90km/p/h you get very efficient fuel economy of between 11.1 and 14.8L per 100km. Great to have a microwave cooking bowl included. Lots of cupboard space and new cookware supplied.Only issue we had was trying to keep 3 pieces of backing seating in place to make the rear bed mattress, only 2 would fit and during the night would slide on the table and leave you sleeping on the tabletop, perhaps we were doing it wrong, but we weren't shown at pickup to know.
A little cramped
Should have screens on windows. Layout should inxlude usable table
Brand new troupy
We loved the van and the service
Well organised for our needs with little notice for our desired booking, thank you.
Shower / toilet not very practical, insufficient room. Needs a CD player as little or no radio reception was achieved. TV didn't auto tune in different locations.
Great, very helpful with both checking the van in and out.