Great Barrier Reef, QLD Australia


Frequently Asked Questions

Caravan Parks

We strongly recommend you stay in a caravan (RV) park. Australia has an extensive network of caravan parks in all major tourist centres and most towns. Caravan parks offer excellent recreational opportunities, plus essential shower and toilet facilities. Powered sites enable you to connect your vehicle to electricity. There is usually no need to book ahead, even in peak periods. The approximate cost is AU$25-30 per night.

Apollo clients receive a 10% discount at Top Tourist Parks and BIG4 Parks.

National Parks

Most national parks have areas set aside for camping. There are often showers, toilets, barbecues and picnic areas. National parks are also beautiful and peaceful locations to stay overnight. However, national parks do not usually offer powered sites.

Roadside Camping

Council laws prohibit camping on the side of the road near towns and cities. However, outside towns and in country areas it is generally permitted.

Apollo clients receive a 10% discount at Top Tourist Parks

The battery system will provide power for between 12 - 20 hours when fully charged depending on use.

Apollo vehicles operate on ancillary battery systems which power internal appliances such as the fridge, lights, television and water pump.

The batteries only recharge when connected to mains power or will trickle charge when driving the vehicle. Hippie Campervans/Cheapa Campa/Apollo recommends that the vehicle is plugged into Mains power every 2 nights. Idling the engine won't provide enough power to recharge the house battery.

When you are connected, all equipment automatically runs on mains power rather than the battery. Appliances such as the microwave, rear air-conditioning and power points only run on mains power. Television will run either on 240v (mains power) or 12v (battery power).

For the 12 Volt system to work, the 12 Volt main switch must be in the 'on' position. All vehicles can be connected to 240 Volt mains power via the supplied 15 Amp extension lead with large earth pin. All approved caravan park circuits are rated at 15 amps.

All vehicles are supplied with complimentary living equipment such as bedding, cooking equipment, eating utensils, bath and tea towels. Maps and campgrounds guides are available in branch.

Wi-Fi Routers may be available for hire with vehicle rental. These devices provide mobile internet access and min most locations throughout Australia for up to five devices, so everyone travelling can stay connect while enjoying your holiday. Prices are generally much cheaper than international roaming charges. Devices may not be pre-booked, please check with our branch at the time of check in to see if there is a device available for your trip

We strongly recommend you use soft bags instead of suitcases for your luggage. Soft bags take up less room and fit more easily into the storage cupboards and lockers in the vehicle.

A valid, current car driver's licence must be produced for everyone intending to drive an Apollo rental vehicle. State, overseas or international licences are acceptable. However, the licence must be in English characters for our staff to read.

Apollo vehicles come with a spare tyre and equipment needed in the event of a tyre change. We also have a roadside assistance number who can help to call should you have any questions or need help. Our helpful branch staff can answer any other questions that you might have when you pick up your vehicle.

Petrol (Gasoline) in Australia comes in unleaded and leaded grades, and is sold by the litre. Petrol and diesel fuel costs between $1.30 AUD and $1.60 AUD per litre and can be higher, particularly in country and remote outback areas.

Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads. The only exception to this is the last remaining kilometres of loose road surface on recognised campground access roads less than 12 kilometres in length.

Four Wheel Drive Vehicles can also be driven on recognized unsealed tracks, but some remote areas are restricted as specified in our Terms and Conditions. Apollo also occasionally restricts vehicle movements in certain areas due to adverse road or weather conditions.

The vehicle should be returned in the same condition you received it.

All Apollo campervans and motorhomes can play MP3 CDs. However, most vehicles are not fitted with iPod jacks. You can purchase a radio transmitter at most electronic stores which will enable you to play your iPod in your Apollo rental vehicle.

Yes all Apollo rentals require a bond. A credit card can only be used to provide the bond and the credit card holder must be present on pick up as they are jointly liable. The standard refundable Bond is $5,000 for the smaller campervans (ie. Hitops and Endeavour Campers) and $7,500 for the larger 4 – 6 berth motorhomes. This is charged to the hirer’s credit card when they pick up. This is a fairly standard rate for the entire motorhome hire industry. We understand that this may be a lot of money so we also offer liability reduction options to reduce the bond and your liability in the unlikely event of an accident.

Liability Reduction Option 1 (LRO1) Liability/Bond reduced to $2,500. At a charge of $30 per day

Liability Reduction Option 2 (LRO2) Liability/Bond reduced to $250. At a charge of $45 per day Also includes VIP cover.

Value Pack Liability/Bond reduced to $250. At a charge of $58.75 per day

Includes: VIP Cover, Unlimited Kilometres, 10% GST, 3% Administration Fee/Taxes, Hassle Free Check-In*, Personal Kits, Kitchen Kit, LP Gas Refill Fee, Pre-Hire Cleaning Fees, Vehicle Consultation Fee, 24hr Roadside Assistance, Extra Driver Fees, Camp Chairs and Table and Baby or Booster Seats (on request).

Please refer to the Apollo Terms and Conditions for the full range of liability and bond options.

The VIP Protection Package minimises your liability when travelling in a hired vehicle. If you do not take the VIP Protection Package you run the risk of being responsible for considerable costs associated with damage to, or theft of, the vehicle. This applies even if the damage was not your fault!

For example, you are liable if someone runs into you or if a rock from a passing car hits your windscreen and causes damage. Also, you are responsible for the subsequent costs if you are unlucky enough to puncture a tyre.

VIP Protection gives you peace of mind in such circumstances, as you will only be liable for a limited amount unless you breach the terms and conditions of the rental contract.

Some fees may apply if you cancel your rental booking. Please refer to Apollo’s Terms and Conditions for full details.

Toll roads are roads which charge a fee in exchange for access through to your destination. You will likely pass through toll roads if you are driving your campervan through metropolitan Queensland, New South Wales or Victoria.

When driving a rental vehicle in Australia, you are responsible for paying toll fees, so it is important to be aware of these roads before you travel. Refer to the toll road information on our Driving in Australia page for a list of Australian toll roads.

Yes. You will have a dedicated staff member take you on a personal tour of the vehicle when you arrive at the branch. They will ensure that you are familiar with all of the features before you leave. For some basic information about operating the vehicle, please read our Mini Rental Guide.

Apollo provides free internet at most of our branches, for your convenience during the short waiting period upon vehicle pick-up. We also provide FREE WiFi at selected Branches. Brisbane and Sydney have FREE WiFi, and several other branches will soon be upgraded to also provide FREE WiFi.

We do not have the facilities to attach a bike rack to our Motorhomes.

Bikes may be stored inside the Motorhome, however we would prefer they are stored in bike bags to avoid any damage to the interior of the Motorhome.

Campervan Relocation FAQs

The popularity of our relocation offers mean it would be very difficult for us to maintain an up to date relocation waiting list. Our rental vehicle relocation page is updated daily, so the best way to track available relocation specials is by bookmarking this page and visiting it on a regular basis.

Apollo relocation specials are made available as a result of Apollo's rental requirements. Therefore, we cannot offer any special not posted on our relocation page.

2018 New Vehicle Relocation Special

Relocate a new vehicle direct from the manufacturing plant in Iowa to one of our 7 great branch locations in the USA.

April: $5 per night (Maximum 18 nights)
May: $25 per night for first 12 nights then additional 6 nights at $80 per night (Maximum 18 nights)
June: $50 per night for first 12 nights then additional 6 nights at $80 per night (Maximum 18 nights)

Set Pick-up Dates
Monday 02 April 2018 to Wednesday 04 April 2018
Tuesday 01 May 2018 to Saturday 05 May 2018
Monday 04 June 2018 to Wednesday 06 June 2018
Drop off on Sunday not available, dates subject to availability)

Run of Fleet 22ft to 33ft – Maximum of 4 people (No children under the age of 24 months*)
Standard Relocation Bond ($1000)
One Way Fee
1 x Kitchen Kit
Taxes included
2 x Bedding Kits (additional kits available at a charge of $50 each)
1 x Driver fee included
*See Child Seat Policy

Additional Iowa Packages Available

Bundle Me Up - $38.00 per night Includes: Additional 500 miles, Additional Drivers, Unlimited Generator Usage, Liability Reduction Option 2, SLI, Roadside Assistance

Risk Averse - $27.00 per night Includes: Liability Reduction Option 2, SLI, Roadside Assistance

Back to Basics - $16.00 per night Includes: Additional 500 miles, Additional Drivers, Unlimited Generator Usage

Pick up Location and getting there

Winnebago/River Oaks
1005 Highway 69 South, Forest City, Iowa 50436

Hours: 8am – 4:30pm

Forest City Iowa is located approximately 150 miles south of Minneapolis St Paul International Airport. You will need to make your own way to the pick-up location.

Drop off Locations

1. Star RV / Apollo San Francisco Branch – San Leandro
2. Star RV / Apollo Denver Branch - Aurora
3. Star RV / Apollo Las Vegas Branch – Las Vegas
4. Star RV / Apollo Los Angeles Branch – Bellflower
5. Star RV / Apollo Seattle Branch – Fife
6. Star RV / Apollo Orlando Branch - Davenport
7. Star RV / Apollo New York Branch – South Amboy

Payment Terms

• Non-refundable booking deposit of $500 to secure booking

Travel Conditions

• 1 x driver fee included in nightly rate, extra driver fees $3pp per night (unless driver fee included in a prepaid package)
• Vehicle may be winterised (see Terms and Conditions for winterisation)
• Subject to availability at all times based on fleet capacity assigned to this special. Vehicle size cannot be requested, vehicle will be allocated at time of pick up and will be between 22ft to 33ft)
• Maximum rental is 18 nights.
• 2500 miles included (additional miles charged at $0.45 per additional mile)
• 100% cancellation fee applies and 100% no show fee applies
• Bring your own Baby or Booster Seat/ No children under the age of 24 months
• 1 anchor point per vehicle – except the Elite (see Child seat policy)
• Rates quoted are in US Dollars
• Maximum of 4 people per vehicle
• Location Amendment Fee of $500 will apply if drop off location is changed after booked
• No refund for reducing rental length after booked
• Factory Relocation – Iowa conditions will apply

Nearby Accommodation

Forest City
• Knight’s Inn Lodge Resort
• Super 8
Garner (13 miles)
• Garner Inn & Suites
Clear Lake (28 miles)
• Best Western
641-357-5253 Free shuttle to/from Mason City airport
Mason City (34 miles)
• Historic Park Inn Hotel
Last remaining Frank Lloyd Wright designed & built hotel in the world
Northwood (34 miles)
• Country Inn & Suites
• Holiday Inn Express

Apollo offers a certain number of days and free kilometres at the heavily discounted relocation rate. The number of days and kilometres are determined by the route you are travelling. Subject to availability, you may be able to hire the vehicle for additional days at a higher rate. Extra kilometres driven are charged at a low per km rate on vehicle return. For full details, see our Terms and Conditions.

Apollo does not provide Airport transfers for relocation offers, so please make sure you have made transport arrangements to and from the airport. Most airports provide a taxi rank where you can access cabs to take you to our rental office.

IMPORTANT: Please be aware that the information above serves to answer frequently asked questions only. The answers to these questions may change at any time. For full Apollo Terms and Conditions please refer to your Apollo Rental Agreement.

Need Help?