Litchfield National Park, NT Australia

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Employment

Apollo Motorhome Holidays is a division of Apollo Tourism & Leisure Ltd (ATL).  ATL is listed on the Australian Stock Exchange and is a multi-national, vertically integrated manufacturer, rental fleet operator, wholesaler and retailer of a broad range of recreational vehicles, including motorhomes, campervans and caravans.

With locations in Australia, New Zealand, the USA and Canada, opportunities to join our team at any level are endless. Explore a new career in anything from customer service to management, either at our branches or within our Head Office in Brisbane.

Globe-trotters will revel in a travel industry career, facilitating the exploration of Australia's exquisite landscapes in our quality motorhomes and campervans.

Operating 23 branches across Australia and New Zealand, the USA and Canada, Apollo's continued growth and success ensures career stepping stones are always available.

Your future at Apollo is limited only by your imagination. Our dedication to staff development is a reality, not just a slogan.

With every role making real contributions to the business, you have the unique opportunity to make history as part of the Apollo success story.

Your commitment to quality and can-do attitude will make you a welcome addition to our thriving team.

All applicants must have the right to work in the country where the position is based.

Australia

Maintenance Training Coordinator, Brisbane QLD

About the role

This position will be responsible for creating and delivering training packages to our dedicated team that quality control and maintain the motorhome body (not mechanical).  

With 10 locations across Australia and 2 in New Zealand you will have the opportunity to deliver training in our Brisbane Head Office location and onsite at any of our branch locations.

As the Trainer you will be responsible for:

  • Increased guest satisfaction through the development of a highly trained and effective vehicle maintenance crew. 
  • Identification, analysis and delivery of training which will lead to an increase in product quality and reduction in WH&S risks.
  • The implementation of training packages that enhance the reputation, safety, security and financial prosperity of the organisation.
  • The reduction of fleet downtime. 
     

Skills and Experiences

The ideal candidate for this role would have:

  • A relevant qualification in Training and Assessment and/or A minimum of 5 years experience in a Training and Assessment or similar role. 
  • A minimum of 5 years trade experience (preferably in the caravan, motorhome or boating industries)
  • Experience in the development of training packages
  • Knowledge of WH&S Legislation 
  • Excellent interpersonal and communication skills.
  • Understanding or mechanical aptitude
  • A valid, open drivers licence and passport
     

Culture and Benefits

We offer a supportive work environment and you will be able to take advantage of our generous staff rental policy.

If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now with your resume and cover letter.

 

Guest Service Officer, Hobart TAS

About the role

As Guest Services Officer you will play a vital role in our organisation.

You will be first point of contact for our International and Domestic guests. If your focus is to always put our guests first, then this role will interest you.

The main tasks include:

  • Serving guests face-to-face and over the phone.
  • Entering rental agreements and explaining terms and conditions.
  • Demonstrating the functions of our motorhomes and campervans.
  • Selling liability reduction options and ancillary products and services, e.g. GPS devices, picnic equipment etc.
  • Responding to questions.
  • Resolving guest relations issues.

We don't just sell Motorhome Holidays, we sell an experience!

The position is a casual role based at our Hobart Branch in Cambridge. The position requires weekend work as per roster (overtime and penalty rates apply).

Skills and Experiences

We are looking for a well-organised and team-focused individual with high energy levels and a passion for guest service, who can communicate well with people from all walks of life and various cultural backgrounds.

To be successful in this role, you should possess the following traits, skills and experiences:

  • A strong guest service focus,
  • Track-record of achieving sales targets,
  • Solid problem solving abilities,
  • Experience in effective complaint handling and conflict resolution,
  • Good time and self-management,
  • Effective communication skills, verbal and written,
  • Sound computer skills,
  • Friendly, positive attitude.

A second language, preferably European such as German, Dutch or Spanish, will be highly regarded.

An open driver's license and immaculate driving record is essential.

Culture and Benefits

We offer an attractive salary package and you will be able to take advantage of our generous staff rental policy.

If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now.

Manager, Sydney NSW

About the role

As Manager, Guest Services you will play a vital role in our organization ensuring that we deliver an outstanding guest experience to everyone, every time.

If your focus is to always put our guests first, then this role will interest you.

The main tasks include

  • Supervising a team of guest service officers,
  • Entering rental agreements and explaining terms and conditions,
  • Demonstrating functions of our motorhomes and campervans,
  • Selling liability reduction options and ancillary products and services, e.g. GPS devices, picnic equipment etc.
  • Responding to questions,
  • Resolving guest relations issues and
  • Collecting revenue.

The position is based at our Sydney Branch in Taren Point, and is a permanent full time role with approximately 38 hours (plus some reasonable overtime). The position requires weekend work as per roster.

Skills and Experiences

We are looking for a well-organised and team-focused individual with high energy levels and a passion for guest service, who can communicate well with people from all walks of life and various cultural backgrounds.

To be successful in this role, you should possess the following traits, skills and experiences:

  • Previous staff supervision experience,
  • Guest service experience,
  • A strong track-record of achieving sales targets,
  • Solid problem solving abilities,
  • Experience in effective complaint handling and conflict resolution,
  • Good time and self-management,
  • Effective communication skills, verbal and written,
  • Sound computer skills,
  • Calm and polite composure when under pressure,
  • Friendly, positive attitude.

A second language, preferably European such as German, Dutch or French, will be highly regarded.

An open driver's license and immaculate driving record is essential.

Culture and Benefits

We offer a support work environment and you will be able to take advantage of our generous staff rental policy.

If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now with your resume and cover letter.

 

Service Technician, Burpengary QLD

About the Company

Kratzmann Caravans is a division of Apollo Tourism & Leisure Ltd (ATL).  ATL is listed on the Australian Stock Exchange and is a multi-national, vertically integrated manufacturer, rental fleet operator, wholesaler and retailer of a broad range of recreational vehicles, including motorhomes, campervans and caravans.

With locations in Australia, New Zealand, the USA and Canada, opportunities to join our team at any level are endless. Explore a new career in anything from customer service to management, either at our branches or within our Head Office in Brisbane.

Your future at Apollo is limited only by your imagination. Our dedication to staff development is a reality, not just a slogan.

With every role making real contributions to the business, you have the unique opportunity to make history as part of the Apollo success story.

Established since 1987; Kratzmann Caravans is a family business that began operations over 28 years ago and today is recognised Australia-wide as a leader in the caravan retail industry. Kratzmann Caravans stock over 150 Australian-made new and used vans including caravans, pop tops, camper trailers, prestige and off-road vans.

About the role

This is an exciting opportunity for an experienced and talented Caravan Technician. In this role you will undertake all caravan servicing and a large variety of repairs.

Preferred requirements:

  • mechanical experience/ RV or Caravan experience
  • experience in aluminum cladding
  • experience in timber & plywood repairs
  • knowledge of a range of repair methods
  • caravan industry experience or skills from a relevant industry, ie: building trade or car industry
  • relevant trade certificates
  • ability to complete company templates & checklists, i.e. job sheets, service & quality checklists

personal qualities that fit with our workplace culture: commitment, passion, a positive work ethic, attention to detail, honest nature, trustworthy and enthusiastic character.

We only seek staff that will care for our customers caravans as if they were your own.

We are interested in recruiting people that desire long term, secure employment, who wish to develop and advance themselves within our business & the broader caravan industry.

If you are looking for a largely autonomous and challenging, yet, rewarding role within a supportive team environment, and you believe you possess the required skills and experiences, then please apply online now.

 

Receptionist, Brisbane QLD

About the role       

We are looking for a motivated, enthusiastic, and well-presented Service Receptionist to join our RV Sales Team in Northgate. The show room is large and bright and the team can't keep up with customer enquiries so they are in urgent need of administrative help, which will include

  • Answering incoming phone calls and collect and distribute leads
  • Ensuring walk-in customers are acknowledged and made feel welcome
  • Gathering pre-qualification information from customers to pass onto our sales team
  • General Administration duties such as invoicing, registrations, online advertisement and ordering
  • Organising the mail and other paperwork

The role will be permanent full time with 38 hours per week (plus reasonable additional hours may be required)

About your skills and experience

To be successful in this role, you 

  • require two years experience in an automotive dealership or similar role
  • must have a valid driver's licence and be able to drive manual transmission cars
  • will need great communication and customer service skills (face-to-face and phone),
  • should have strong attention to detail
  • require intermediate computer proficiency and previous online advertising experience
  • be well presented, motivated and comfortable to work in a fast-paced team environment.

Our culture and benefits

We offer:

  • An attractive remuneration package
  • 2 days/year paid (!) camping leave in addition to annual leave entitlements
  • Access to product trials free of charge (Motorhome holidays anyone?)
  • Ongoing support and training
  • A supportive, fun and friendly company culture

If you are interested in this position, please send us some details about yourself in a resume.

 

New Zealand

Guest Service Officer, Christchurch

About the role

You will be the first point of contact for all Guests arriving at the branch and exceed Guests expectations in accordance with company core values, policies and procedures.

To achieve this, your key duties and major activities will include: 

  • Acknowledge all Guests on arrival or when entering our premises. Always serve our guests in a friendly and efficient manner.
  • Vehicle demonstrations: Show and explain the use of the rental vehicle and all equipment in the living area to our guests.
  • Actively inform our guests about all ancillary sales items and strive to achieve branch ancillary sales and conversion targets.
  • Provide quotes and vehicle demonstrations to customers who enquire about a rental vehicle.
  • Make sure that all vehicles in the branch are clean and quality controlled.

The position is a full-time, 6 month fixed term role with approximately 40 hours per week, based at our Christchurch Rental Branch.

Skills and Experiences

You should possess the following skills and experiences to be successful in this role:

  • Must have full Driver's Licence and ability to drive manual transmission vehicles
  • High School Certificate or equivalent. Qualification in Business or Tourism will be regarded
  • High customer service standards
  • Excellent interpersonal skill and presentation
  • Negotiation and conflict resolution skills
  • Good time management
  • Intermediate computer skills
  • Must have the ability to work flexible hours, including over weekends and Public Holidays if required
  • Friendly, positive attitude

The command of a second language such as French, Chinese or German will be highly regarded.

Culture and Benefits

We offer a support work environment and you will be able to take advantage of our generous staff rental policy.

If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now with your resume and cover letter.

 
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