Litchfield National Park, NT Australia

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Employment

Apollo Motorhome Holidays is a division of Apollo Tourism & Leisure Ltd (ATL).  ATL is listed on the Australian Stock Exchange and is a multi-national, vertically integrated manufacturer, rental fleet operator, wholesaler and retailer of a broad range of recreational vehicles, including motorhomes, campervans and caravans.

With locations in Australia, New Zealand, the USA and Canada, opportunities to join our team at any level are endless. Explore a new career in anything from customer service to management, either at our branches or within our Head Office in Brisbane.

Globe-trotters will revel in a travel industry career, facilitating the exploration of Australia's exquisite landscapes in our quality motorhomes and campervans.

Operating 23 branches across Australia and New Zealand, the USA and Canada, Apollo's continued growth and success ensures career stepping stones are always available.

Your future at Apollo is limited only by your imagination. Our dedication to staff development is a reality, not just a slogan.

With every role making real contributions to the business, you have the unique opportunity to make history as part of the Apollo success story.

Your commitment to quality and can-do attitude will make you a welcome addition to our thriving team.

All applicants must have the right to work in the country where the position is based.

Australia

Branch Manager, Brisbane QLD

About the role

We are looking for an experienced Rental Operations/Branch Manager to join our growing business. You will manage the day-to-day operation of our Brisbane rental branch and lead and motivate the team of Vehicle Maintenance and Guest Service Officers.

Our aim is to ensure outstanding service to our guests while minimising costs, and maximising fleet availability and guest satisfaction. While largely an autonomous role, you will be reporting to the Branch Operations Manager and be held accountable with closely monitored key performance indicators.

 

Main Duties and Responsibilities

  • Ensure guest service at the highest standard
  • Resolve guest relations issues
  • Motivate the team to achieve ancillary sales targets 
  • Ensure vehicles are maintained according to schedules 
  • Manage vehicle repair requirement, including supplier management
  • Manage stock of spare parts and vehicle equipment
  • Maintain vehicle cleaning & maintenance standards by liaising with contract cleaning supervisor and workshop supervisor.

We don’t just sell Motorhome Holidays, we sell an experience!

The position is based in our Northgate branch and is a permanent full-time role with approximately 38 hours between 8am and 5pm, five days per week (some weekend work is required for parts of the year and reasonable overtime may be required).

Your Skills and Experience 

  • A minimum of 2 years in a managerial role, preferably in automotive, equipment hire or tourism operation industries.
  • Valid open drivers licence and impeccable driving record.
  • Excellent presentation and interpersonal communication.
  • Internal and external guest service.
  • Experience in effective complaint handling and conflict resolution
  • Intermediate computer skills and proficiency in excel, word, outlook etc.
  • Exceptional time management skills and organisational skills
  • High attention to detail

To be effective in this role, you require a good understanding of the local automotive repair industry. Previous experience as a Service Advisor or similar would be an ideal background for this role.

In return, we offer an attractive package including:

  • Attractive remuneration package made up of base salary + car allowance + uncapped incentives
  • 2 days/year paid camping leave in addition to annual leave entitlements
  • Access to product trials free of charge (Motorhome holidays anyone?)
  • Ongoing support and training
  • A fun and supportive company culture

If you are interested in this position, please apply now with your resume.

 

 

Maintenance Training Coordinator, Brisbane QLD

About the role

This position will be responsible for creating and delivering training packages to our dedicated team that quality control and maintain the motorhome body (not mechanical).  

With 10 locations across Australia and 2 in New Zealand you will have the opportunity to deliver training in our Brisbane Head Office location and onsite at any of our branch locations.

As the Trainer you will be responsible for:

  • Increased guest satisfaction through the development of a highly trained and effective vehicle maintenance crew. 
  • Identification, analysis and delivery of training which will lead to an increase in product quality and reduction in WH&S risks.
  • The implementation of training packages that enhance the reputation, safety, security and financial prosperity of the organisation.
  • The reduction of fleet downtime. 
     

Skills and Experiences

The ideal candidate for this role would have:

  • A relevant qualification in Training and Assessment and/or A minimum of 5 years experience in a Training and Assessment or similar role. 
  • A minimum of 5 years trade experience (preferably in the caravan, motorhome or boating industries)
  • Experience in the development of training packages
  • Knowledge of WH&S Legislation 
  • Excellent interpersonal and communication skills.
  • Understanding or mechanical aptitude
  • A valid, open drivers licence and passport
     

Culture and Benefits

We offer a supportive work environment and you will be able to take advantage of our generous staff rental policy.

If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now with your resume and cover letter.

 

Guest Service Officer, Hobart TAS

About the role

As Guest Services Officer you will play a vital role in our organisation.

You will be first point of contact for our International and Domestic guests. If your focus is to always put our guests first, then this role will interest you.

The main tasks include:

  • Serving guests face-to-face and over the phone.
  • Entering rental agreements and explaining terms and conditions.
  • Demonstrating the functions of our motorhomes and campervans.
  • Selling liability reduction options and ancillary products and services, e.g. GPS devices, picnic equipment etc.
  • Responding to questions.
  • Resolving guest relations issues.

We don't just sell Motorhome Holidays, we sell an experience!

The position is a casual role based at our Hobart Branch in Cambridge. The position requires weekend work as per roster (overtime and penalty rates apply).

Skills and Experiences

We are looking for a well-organised and team-focused individual with high energy levels and a passion for guest service, who can communicate well with people from all walks of life and various cultural backgrounds.

To be successful in this role, you should possess the following traits, skills and experiences:

  • A strong guest service focus,
  • Track-record of achieving sales targets,
  • Solid problem solving abilities,
  • Experience in effective complaint handling and conflict resolution,
  • Good time and self-management,
  • Effective communication skills, verbal and written,
  • Sound computer skills,
  • Friendly, positive attitude.

A second language, preferably European such as German, Dutch or Spanish, will be highly regarded.

An open driver's license and immaculate driving record is essential.

Culture and Benefits

We offer an attractive salary package and you will be able to take advantage of our generous staff rental policy.

If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now.

Manager, Sydney NSW

About the role

As Manager, Guest Services you will play a vital role in our organization ensuring that we deliver an outstanding guest experience to everyone, every time.

If your focus is to always put our guests first, then this role will interest you.

The main tasks include

  • Supervising a team of guest service officers,
  • Entering rental agreements and explaining terms and conditions,
  • Demonstrating functions of our motorhomes and campervans,
  • Selling liability reduction options and ancillary products and services, e.g. GPS devices, picnic equipment etc.
  • Responding to questions,
  • Resolving guest relations issues and
  • Collecting revenue.

The position is based at our Sydney Branch in Taren Point, and is a permanent full time role with approximately 38 hours (plus some reasonable overtime). The position requires weekend work as per roster.

Skills and Experiences

We are looking for a well-organised and team-focused individual with high energy levels and a passion for guest service, who can communicate well with people from all walks of life and various cultural backgrounds.

To be successful in this role, you should possess the following traits, skills and experiences:

  • Previous staff supervision experience,
  • Guest service experience,
  • A strong track-record of achieving sales targets,
  • Solid problem solving abilities,
  • Experience in effective complaint handling and conflict resolution,
  • Good time and self-management,
  • Effective communication skills, verbal and written,
  • Sound computer skills,
  • Calm and polite composure when under pressure,
  • Friendly, positive attitude.

A second language, preferably European such as German, Dutch or French, will be highly regarded.

An open driver's license and immaculate driving record is essential.

Culture and Benefits

We offer a support work environment and you will be able to take advantage of our generous staff rental policy.

If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now with your resume and cover letter.

 

Service Technician, Burpengary QLD

About the Company

Kratzmann Caravans is a division of Apollo Tourism & Leisure Ltd (ATL).  ATL is listed on the Australian Stock Exchange and is a multi-national, vertically integrated manufacturer, rental fleet operator, wholesaler and retailer of a broad range of recreational vehicles, including motorhomes, campervans and caravans.

With locations in Australia, New Zealand, the USA and Canada, opportunities to join our team at any level are endless. Explore a new career in anything from customer service to management, either at our branches or within our Head Office in Brisbane.

Your future at Apollo is limited only by your imagination. Our dedication to staff development is a reality, not just a slogan.

With every role making real contributions to the business, you have the unique opportunity to make history as part of the Apollo success story.

Established since 1987; Kratzmann Caravans is a family business that began operations over 28 years ago and today is recognised Australia-wide as a leader in the caravan retail industry. Kratzmann Caravans stock over 150 Australian-made new and used vans including caravans, pop tops, camper trailers, prestige and off-road vans.

About the role

This is an exciting opportunity for an experienced and talented Caravan Technician. In this role you will undertake all caravan servicing and a large variety of repairs.

Preferred requirements:

  • mechanical experience/ RV or Caravan experience
  • experience in aluminum cladding
  • experience in timber & plywood repairs
  • knowledge of a range of repair methods
  • caravan industry experience or skills from a relevant industry, ie: building trade or car industry
  • relevant trade certificates
  • ability to complete company templates & checklists, i.e. job sheets, service & quality checklists

personal qualities that fit with our workplace culture: commitment, passion, a positive work ethic, attention to detail, honest nature, trustworthy and enthusiastic character.

We only seek staff that will care for our customers caravans as if they were your own.

We are interested in recruiting people that desire long term, secure employment, who wish to develop and advance themselves within our business & the broader caravan industry.

If you are looking for a largely autonomous and challenging, yet, rewarding role within a supportive team environment, and you believe you possess the required skills and experiences, then please apply online now.

 

Receptionist, Brisbane QLD

About the role       

We are looking for a motivated, enthusiastic, and well-presented Service Receptionist to join our RV Sales Team in Northgate. The show room is large and bright and the team can't keep up with customer enquiries so they are in urgent need of administrative help, which will include

  • Answering incoming phone calls and collect and distribute leads
  • Ensuring walk-in customers are acknowledged and made feel welcome
  • Gathering pre-qualification information from customers to pass onto our sales team
  • General Administration duties such as invoicing, registrations, online advertisement and ordering
  • Organising the mail and other paperwork

The role will be permanent full time with 38 hours per week (plus reasonable additional hours may be required)

About your skills and experience

To be successful in this role, you 

  • require two years experience in an automotive dealership or similar role
  • must have a valid driver's licence and be able to drive manual transmission cars
  • will need great communication and customer service skills (face-to-face and phone),
  • should have strong attention to detail
  • require intermediate computer proficiency and previous online advertising experience
  • be well presented, motivated and comfortable to work in a fast-paced team environment.

Our culture and benefits

We offer:

  • An attractive remuneration package
  • 2 days/year paid (!) camping leave in addition to annual leave entitlements
  • Access to product trials free of charge (Motorhome holidays anyone?)
  • Ongoing support and training
  • A supportive, fun and friendly company culture

If you are interested in this position, please send us some details about yourself in a resume.

 

Guest Experience and Resolution Manager, Brisbane QLD

At Apollo Motorhome Holidays, we don’t have customers, we have guests. We’re looking for an ardent Guest Experience Champion who is ready to join us on a journey to greatness…great guest experiences that is.

To achieve greatness, reflection is required. We’re currently at the beginning of our guest experience journey to understand our moments of truth which present opportunities to deliver amazing holiday experiences. Our team is not afraid to roll up their sleeves, challenge the status quo (however uncomfortable it might be), identify those opportunities and implement change, and neither should you.

The primary focus of this role will be the resolution of guest discontent and will require you to deliver satisfactory guest outcomes through day to day guest and travel partner communications. More excitingly, you will be responsible for championing the guest experience journey, provide critical insight to guide the guest strategy and identify opportunities.

This role will be part of a larger operations team and will report directly to the Executive GM of Rental Operations for Australia and New Zealand and will be accountable for:

  • Acting as a key guest advocate, ensuring the identification of pain points and opportunities to improve guest experience across all channels and touchpoints (providing actionable insights for operational teams to address).
  • Liaising with guests, travel partners and staff via email and phone to seek resolution to grievances.
  • Managing guest experience measurement and reporting platform(s) and leading the review of guest experience KPIs.
  • Benchmarking guest experience KPIs more broadly, outside the sector, and keeping abreast of global consumer trends and research.
  • Working collaboratively across the organisation to enhance guest service performance and ensure the guest voice is front and centre in all decisions.
  • Journey mapping guest experiences to determine future guest experience strategy development and delivery of long term business efficiencies.
     

To Be Successful

  • Communications or other relevant business qualifications.
  • Demonstrated experience in managing customer insights, experience and service improvement outcomes across various industries.
  • Demonstrated proactive approach to influencing change and working collaboratively across organisations to improve customer experiences.
  • Strong understanding and demonstrated experience in sophisticated customer data analysis such as Qualtrics, surveying and research techniques.
  • Experience in working with geographically dispersed teams.
  • Digital experience measurement techniques and testing i.e. journey mapping highly regarded.
  • Strong strategic thinking and planning experience including the development of customer experience strategies.
  • Demonstrated ability to lead others to deliver on time and on budget.

 

What’s in it for you?

  • 2 days per year paid camping leave in addition to annual leave entitlements
  • Access to motorhome product trials free of charge
  • Ongoing support and training
  • A fun and supportive company culture
  •  

Sales & Reservations Consultant, Brisbane QLD

About the role

As Sales and Reservations Consultant, you will sell  dream holidays. The purpose of this role is to answer all inbound customer calls with the highest degree of courtesy and professionalism, take responsibility of all customer queries, provide correct and accurate information and follow through to completion.

You will be fully trained to sell the Apollo range of products.

The position is based at our Global Head Office in Northgate (10 min from Northgate train station) and is a permanent full-time position with approximately 38 hours per week, spread over five shifts that will include some weekends and Public Holidays. In return you will be offered an attractive remuneration package including a Level 3 award rate accompanied by a monthly sales incentive and rewards plan.

Our travel professionals are dedicated sales agents who:

  • Educate our customers on the various vehicle brands and vehicle groups offered by Apollo. 
  • Identify, quote and sell our products based on our guests needs
  • Successfully meet and exceed sales targets and other KPIs 

Skills and Experiences

Apollo is looking for an ambitious, sales-driven individual with a strong customer focus to join our dynamic Travel Sales team! 

You should be able to demonstrate a willingness to enhancing our guest's experience and commitment to providing exceptional guest service.

Reporting to the Reservations Manager, the key experience, skills and attributes we are looking for are:

  1. Proven track record of achieving sales targets.
  2. Exceptional communication skills, confidence and a winning phone persona that attracts attention.
  3. Solid computer skills.

A second language such as German, French, or Chinese, while not essential, will be beneficial in this role.

Culture and Benefits

We are organisation that supports and rewards excellence and we want to see you succeed. 

We frequently celebrate five and ten year anniversaries here at Apollo, and while we work hard, we also make sure we "Enjoy the Ride".

Take advantage of our generous staff product trial program, which allows you to experience our product in your own time (e.g. weekends) with your family and friends – free of charge. True to our business and industry, we offer paid Camping Leave in addition to your annual leave. We also offer staff discounts for motorhome rentals to you and your family and friends.

If you thrive on achieving sales targets, have a passion for what you do as well as a dedication to developing your own skills and knowledge, then we are looking forward to receiving your application.  

 

New Zealand

Guest Service Officer, Christchurch

About the role

You will be the first point of contact for all Guests arriving at the branch and exceed Guests expectations in accordance with company core values, policies and procedures.

To achieve this, your key duties and major activities will include: 

  • Acknowledge all Guests on arrival or when entering our premises. Always serve our guests in a friendly and efficient manner.
  • Vehicle demonstrations: Show and explain the use of the rental vehicle and all equipment in the living area to our guests.
  • Actively inform our guests about all ancillary sales items and strive to achieve branch ancillary sales and conversion targets.
  • Provide quotes and vehicle demonstrations to customers who enquire about a rental vehicle.
  • Make sure that all vehicles in the branch are clean and quality controlled.

The position is a full-time, 6 month fixed term role with approximately 40 hours per week, based at our Christchurch Rental Branch.

Skills and Experiences

You should possess the following skills and experiences to be successful in this role:

  • Must have full Driver's Licence and ability to drive manual transmission vehicles
  • High School Certificate or equivalent. Qualification in Business or Tourism will be regarded
  • High customer service standards
  • Excellent interpersonal skill and presentation
  • Negotiation and conflict resolution skills
  • Good time management
  • Intermediate computer skills
  • Must have the ability to work flexible hours, including over weekends and Public Holidays if required
  • Friendly, positive attitude

The command of a second language such as French, Chinese or German will be highly regarded.

Culture and Benefits

We offer a support work environment and you will be able to take advantage of our generous staff rental policy.

If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now with your resume and cover letter.

 
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