Great Barrier Reef, QLD Australia

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Guest Feedback

Each of these Guest Feedback submissions have been personally verified.
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4 / 5 rating  4 / 5 rating
Guest Experience:

Take over and hand Back was well organised

Vehicle comments:

The vehicle itself was good though tired and well used. The built in bbq was invaluable we used it every day.

3 / 5 rating  3 / 5 rating
Guest Experience:

Very good service and a great camper which was well equipped.

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Nice staff. The check in took long time. Check out really fast and easy.

5 / 5 rating  5 / 5 rating
Vehicle comments:

Luckily a very new one.

4 / 5 rating  4 / 5 rating
Vehicle comments:

Meets our expectation overall. Most important no breakdown issues.

5 / 5 rating  5 / 5 rating
Guest Experience:

The staff in Cairns was very good and helpfully!

Vehicle comments:

The outside chairs were extremly uncomfortable and didn't suit to the table!

5 / 5 rating  5 / 5 rating
Guest Experience:

Erg goede auto. Goede service

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

4

2.5 / 5 rating  2.5 / 5 rating
Guest Experience:

Very friendly

5 / 5 rating  5 / 5 rating
Guest Experience:

Five

Vehicle comments:

Five

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

The Apollo had all we needed to settle in quickly and make it our home.

Vehicle comments:

Good considering it had done quite a few trips. Engine good. Travels well over the dirty road. Hand break needs little tightening.

5 / 5 rating  5 / 5 rating
Guest Experience:

Great customer service. Very accommodating for needs.

Vehicle comments:

Great car

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Overall very good. A bit too stressfull and not so good service when we delivered the vehicle i Cairns.

3.5 / 5 rating  3.5 / 5 rating
Vehicle comments:

Most items were good, wastewater tube very short

4 / 5 rating  4 / 5 rating
Guest Experience:

Was busy at pick and drop off and took some time to finalise the transactions.

Vehicle comments:

Easy to drive and park. Comfortable inside

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

You do a very good job and we particularly liked the fact that you handled problems we had on the road very efficiently and considerately.

Vehicle comments:

We loved our car and most of the features it provided. In terms of features that could be improved, we suggest the following: - Add jumper cables to the inventory - you could remove the solar shower for it. - We met other people travelling with the same car who had to change their tyre. They told us that the small jack provided might not be completely suitable for this high clearance car. - Finally, it would help a lot to have two car keys on the road so that both travellers have one.

4 / 5 rating  4 / 5 rating
Guest Experience:

check in was too long (not enough staff) but check out was totally perfect and generous

5 / 5 rating  5 / 5 rating
Guest Experience:

The camper was brilliant and the customer service i recieved at high wycombe from daniel was top notch

5 / 5 rating  5 / 5 rating
Vehicle comments:

We used the diesel mercedes-benz with roof-mounted tent for 3 weeks. This was an excellent choice. We used the roof tent during 12 days; rest of the time we slept in the car. Kitchen was very handy. Small disadvantage of sleeping in the car is that there is hardly space for sitting in the car. And it would be useful if the lights in the car could be switched on/off without having to go to the front of the cabin.

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

staff was Nice and helpful over the phone. Other company offer bikes and solar panels which would have been welcomed on our trip.

Average Rating 4.31 / 5 rating 4.31 out of 5 based on 74,676 reviews
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