(Freecall other international): +800 3260 5466
Phone (Local): 07 3265 9200
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Adelaide: 08 8346 8707
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Nice service, good explanations about vehicles and all we need to be aware of...
five - except the tool kit:
we had a flat on sandy soil and the tools provided had problems. The grub screws on the sections of the jack handle were worn and would nor hold it together. I had to do that with sticky tape (which luckily we had with us)
The manual asked of the jack to be placed under the rear axle at right angles to the axle which meant having to crawl under the car and also to turn the (boogied up) jack handle with parts of me under the car - hazardous... on my first attempt the jack tipped over because of the sandy soil - luckily the wheel was still on at that point - it worked the second time with the help of a large flat rock which happened to be lying about... it all worked out, but more by luck than good design... apart from that the car (Toyota HiLux) was excellent and did not miss a beat in 5000+km - and we averaged 11.2L/100 (very happy with that) and overall....
So easy, affordable and both staff members (Darwin pick up/Alice drop off) were so friendly and helpful. Very positive experience!
Our camper (nicknamed Timmy the Toyota) was spotlessly clean when we picked it up!
uncomplicated, good service
undestroyable car, just as we knew it from Africa, mattresses a bit thin though, esp. in rooftop
Having a dishwashing cloth and liquid would be good
Outstanding customer service
Loved it. Comfy seats and very good on diesel
Your staff in Broome looked after us very well and dealt with our concerns.
That is one tough little vehicle and even with 100,000 ks on the clock it did not miss a beat. However the internal fittings are well out of date for current clients and would benefit from a complete redesign with customer input.
Getting a 4 WD with only 4 mm and 6mm tyre profile is not really nice. The request to change the tyres was rejected. No wonder, two of them got flat on Tanami and Gibb River Road. Positive: the typre replacement was paid without any problem.
In addition, we had the clutch had to be repaired after 1500 km of driving on surfaced road. Positive: we got a compensation for it (at least the compensation is annouced, we did not receive it so far).
So 4* for the service; 3 * for the vehicle condition: 5 star for the well designed vehicle ... makes 4 * in average
Easy to drive, beds a bit hard but that's what you expect.
The email with the links to the videos should be sent at the time of pickup not hours later.
I do think the seating could be of a higher quality given it is also for bedding.
Accueil très agréable au ckeckin et au check out également. Tout a été conforme à ce qui était prévu.
Véhicule récent et en bonne état. Un peu froid pour y dormir si les températures extérieures sont inférieures à 10° en revanche.
Nothing to say. All was at expected. Very nice people at the office of Darwin.
Great service on pick-up and return of camper
Camper was awesome and had everything we needed
Generally very good. Staff were friendly and helpful, especially on return. Our deposit was refunded promptly too.
No problems at all with the van. However, the picnic table we hired was too low – more like a coffee table and impossible to eat at.
We had an almost brandnew campervan, very comfortable.
We did miss some things in the citchen. F.i. a knife to cut unions or so and a shelf. (so we bought them ourselves and let them in the van for the next clients... It would be a great idea to give people who hire a van a starterskit to do the dishes...
Overall good experience.
Excellent service from staff especially Wini. Campervan was perfect.
Good and fast communication.